196th Evening Meetup – Book and article recommendations

For the round of introduction at the 196th Meetup the participants were asked to share books or articles they read recently and/or can recommend. Here is the list 🙂


  • George Lakoff: Don’t think of an elephant (Website George Lakoff)
  • Marc Stickdorn & Jakob Schneider: This is Service Design Thinking (Website)
  • Nancy Kline: The Promise That Changes Everything: I Won’t Interrupt You (Website Verlag)
  • Jim Kalbach: The Jobs to Be Done Playbook. Align Your Markets, Organization, and Strategy Around Customer Needs. (Website Verlag)
    -> This was recommended by several participants because on Thursday April 15th this is the book at the Vienna Book Club – join us: https://www.meetup.com/uxvienna/events/nhwmlryccgbtb/



  • Conversation Design by Robocopy, on how to design good conversations for conversational AI (chatbots, digital assistants)