Tuesday, 11th of August 2026, 7:00 pm (sclable)
Please register at meetup.com/UXvienna.

We’re excited to invite you to the next UX Vienna Evening Meetup – an evening of inspiring talks, interesting perspectives and community exchange.
The talks
From Journeys to Agency – The New Reality of Service Design in the Age of Agentic AI
Jessica Blank (Service Designer @ sclable)
For decades, Service Design has focused on creating seamless interactions between people and services. But what happens when AI no longer just supports users—but acts on their behalf?
As agentic AI moves from chatbots to autonomous systems, the design challenge fundamentally changes. We are no longer designing interfaces and journeys alone—we are designing intent, agency, and governance. In this talk, we’ll explore how AI agents, multi-agent systems, and autonomous workflows are reshaping organisations, why autonomy without governance creates new risks, and what this means for the future role of Service Design.
Interaction Principles for AI Language Systems
Wieland Kloimstein (UX Designer @ ImmoScout24)
“AI can make mistakes” is a euphemism — a system with no access to the category of truth doesn’t make mistakes, it produces probable output. Three principles that make this behavior addressable, and one killer method to counter it.
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UX Vienna Evening Meetups are on the 2nd tuesday of every month — 12 times a year.
Collaboratively we document each UX Vienna Evening Meetup at https://UXvienna.at/ongoing/ – Check out to see what kept us busy and what you might have missed so far.
UX Vienna announcements are available at https://meetup.com/UXvienna. In addition you can follow us on LinkedIn.
We are looking forward to seeing you!


















